Customer Relationship
Management (CRM)

Easily manage all aspects of the relationship with your customers.

Conceived for SMEs, the CRM functionality of the SAP Business All-in-One solution for SMEs is based upon the powerful SAP CRM application and covers the following functions:

• Marketing – To align your marketing processes, manage client demand, and increase your return on investment.
• Sales – To initiate, develop, and maintain rewarding relationships with your customers.
• Service – To initiate, develop, and maintain rewarding relationships with your customers.
• Contact Center – To encourage customer loyalty, reduce costs and increase earnings, but also to allow you to easily manage your client service and mass communication, telemarketing, and telesales activities.
• Reports and analysis – To make rapid and informed decision, attract new customers, establish loyalty, ensure an efficient opportunity tracking, and strike more deals.

The integration of CRM and ERP functionalities to SAP Business All-in-One will allow you to manage all aspects of your customer relationships and of your operational processes, from beginning to end.

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• Phone number: 514 227-7323 | Toll free: 1 877 449-7323